Dear customer, we inform you that the general conditions of sale, set out below, indicate, in compliance with current consumer protection regulations, the conditions and methods with which to proceed with the online purchase on the LO TRADE DI LORELLA COLOMBETTI website, hereinafter referred to as Seller, of the products of your interest in a safe, easy and convenient way. We therefore invite you to read and accept them in order to proceed with the purchase. SUBJECT These general conditions of sale govern the sale of products marketed by the Seller to consumer users and users who act for purposes related to the business activity. These general conditions are effective from the date of acceptance of the same by the customer on the site, which is valid in all respects as acceptance pursuant to art. 1341 of the civil code. The company reserves the right to modify these general conditions of sale at any time by posting them on the site. Any contractual or extra-contractual liability of the company is excluded for direct or indirect damages to persons and/or things caused by the non-acceptance, even partial, of an order. II. PURCHASE METHOD The purchase of the products takes place through access to the site and the relative registration. For each of the products, a description containing the main characteristics of the same is available on the site. All purchase support information is to be understood as simple generic information material. It is understood that the image accompanying the product description may not be perfectly representative of its characteristics, but may differ in colour, size, accessory products shown in the figure. Correct receipt of the order is confirmed by the Seller with an automatic reply via e-mail, sent to the e-mail address communicated by the customer at the time of registration. This confirmation message will contain an "order number", to be used in the event of any communication with the company. The message will contain all the data entered by the customer who undertakes to verify its correctness and to promptly communicate any corrections. In the event of non-acceptance of the order, the seller guarantees timely communication to the customer. III. PAYMENT METHOD All the prices on the site are to be understood as public prices and, therefore, inclusive of VAT. Prices may vary without notice and the only correct price is to be understood as the one indicated at the time of order confirmation. On certain products subject to price promotions, the seller reserves the right to accept orders by reducing the quantity, subject to notification and acceptance by the customer, failing which the order will be considered cancelled. "credit card" payment, together with the conclusion of the online transaction, the reference bank will proceed to authorize only the commitment of the amount relating to the purchase made. The amount relating to the goods shipped, even partially, will actually be charged to the customer's credit card only upon delivery of the ordered material to the courier. For further information or to receive support, you can contact the seller directly or the Customer Support team at no. telephone 3347945692 at the times indicated, the cost of the call is 12 cents per minute from a landline and variable depending on the operator from a mobile phone. The shipment of the goods takes place only after acceptance of the order and receipt of the credit. from the banking system). Once the transaction has been canceled, the seller cannot be held responsible for any damages deriving from the release of the amount committed by the banking system.

The seller reserves the right to ask the customer for additional documents proving ownership of the credit card. In the absence of sending the documentation, the seller reserves the right not to accept the order. The security of the transactions is guaranteed by a data encryption system (SSL) and by direct, protected and certified connections. IV. DELIVERY METHODS For each order placed, the seller issues a sales document for the material shipped. For the issuance of the invoice, the information provided by the customer at the time of the order is valid. The customer can request a copy of the invoice or tax receipt within three months of issue. Delivery costs are charged to the customer and are indicated when placing the order. No responsibility can be attributed to the seller in case of delay in the order or in the delivery of the ordered goods. At the time of delivery, the customer is required to check: - that the packaging is intact, neither damaged, nor wet, or otherwise altered; - that the number of packages corresponds to what is indicated in the transport document. Any damage to the product or packaging or the non-correspondence of the indications must be immediately notified to the courier by adding WRITTEN CONTROL RESERVE, on the courier's proof of delivery. Once the courier's document has been signed, the customer will not be able to make any objection regarding the external characteristics of what has been delivered. In the event of failure to collect the material in storage within 5 working days at the courier's warehouses due to repeated inability to deliver to the address indicated by the customer when placing the order, the order will be cancelled. WITHDRAWAL

See details "Right of Withdrawal"

APPLICABLE LAW The sales contract between the customer and the seller is understood to be concluded in Italy and governed by Italian law. Unless otherwise established, the relevant Italian law applies. For the resolution of civil and criminal disputes deriving from the conclusion of this remote sales contract, if the customer is a consumer, i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating a VAT number in the order, the territorial jurisdiction is that of the reference court of his municipality of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of the Seller's office. INFORMATION ON THE PROCESSING OF PERSONAL DATA SUBJECT: information and request for consent pursuant to and by effect of articles 13, 23 and 26 of Legislative Decree 6/30/2003 n. 196, concerning the protection of the treatment of personal data.

The seller informs you pursuant to and by effect of art. 13 of Legislative Decree 196/2003 that:

the aforementioned Legislative Decree provides for a series of obligations for those who carry out "processing" (i.e. collection, recording, processing, storage, communication, dissemination, etc.) of personal data referring to other subjects, prescribing the duty to inform the interested parties on the rights that the law recognizes them and on the characteristics of the data processing; the processing of your personal data that will be requested from you and that will be communicated to us by you will be carried out on the Seller's premises in compliance with the principles of necessity and pertinence with the use of procedures, including computerized ones, for legal and fiscal obligations for the execution of contractual obligations; the data controller is the seller. The person responsible for data processing is domiciled for the purposes of the law in the headquarters of the same company. On the occasion of such processing, the data controller and the related persons in charge may become aware of the data which will be processed in compliance with the obligations deriving from the privacy regulations and according to principles of correctness; the processing will take place with manual and automated systems capable of storing, managing and transmitting the data, with logic strictly related to the purposes of the processing, on the basis of the data in our possession and with your commitment to promptly notify us of any corrections, additions and/or updates; excluding communications and disclosures made in compliance with legal and contractual obligations, the data provided writer will be used only for the fulfillment of the law; the nature of the provision is to be understood as strictly necessary in relation to the purpose of the aforementioned treatments. Your provision of the aforementioned data is essential for the exact performance of the activities listed above; any refusal will make it impossible to correctly fulfill the contractual and legal obligations, jeopardizing the continuation of the relationship established between the parties; at any time you can exercise your rights towards the data controller, pursuant to art. 7 of Legislative Decree 196/03, in particular to: - know the existence or not of personal data concerning you and their communication in an intelligible form; subject to the limits established by law; - oppose the sending of advertising material or for carrying out market research or commercial communication.

The complete text of the art. 7 of Legislative Decree 196/2003 relating to the rights of the interested party is available on the website of the Guarantor www.garanteprivacy.it.